Having a trusted partner that is dedicated to providing expert resources with an extensive knowledge base to eliminate detrimental downtime and stress on your IT department and infrastructure.
Advanticom’s unique approach to managed services encapsulates the vast experience of our technology consultants with the commitment, responsiveness, and trust needed from an enterprise partner. Our 24/7/365, US-based, ISO 27001 and ITIL certified industry experts deliver a full range of solutions designed to help you in the capacity that fits your organization.
Partnering with Advanticom delivers strategic solutions so internal resources can focus on the projects that drive growth and revenue. Advanticom provides constant network support and management of your infrastructure with extensive after-hours capabilities. Our support offerings allow your organization to benefit from having highly-qualified, certified and technical staff at your disposal and for anywhere your team is located. Our team is comprised of only Level 2 and Level 3 engineers who handle each support ticket including level 1 issues. They also work within strict response time standards that keep tickets moving toward a resolution. We pride ourselves on having a first call resolution rate of 98% which is significantly higher than the industry average of 70%. Our team has an escalation rate of only 2% to senior engineering ensuring a superior user experience.
Advanticom prides itself on establishing strong relationships with every client, getting to know their pain points, their successes, and their plans for the future. Our managed services provide complete solutions ensuring proactive management and complete client satisfaction. Advanticom believes in using a strategic approach to design, deliver, manage and improve the way IT is used within an organization resulting in the technology aligning with all business objectives. We will help your systems achieve optimum functionality now and will be there with guidance and support in the future.
Whether your organization is moving to our fully-automated services model or just monthly patching, our team will provide a seamless and hassle-free transition that gets your team breathing easier and your organization quickly benefiting from our support. We pride ourselves on solutions that are specifically designed with what’s best for your business such as extensive after-hours capabilities and minimizing risk by offering a tiered patching methodology. Advanticom’s remote monitoring and management solution uses a wide variety of tools, drawn together into a single awareness engine that has been highly tuned and delivers streamlined alerts. Our managed service offering gives complete flexibility in the design of your solution, to be tailored to what you need, when you need it and enabling access to numerous resources to protect and enhance your infrastructure delivering 100% customer satisfaction. Our offering includes: Service Desk, Performance Assessment, Managed Detection and Response, Business Continuity, Security Information and Event Management (SIEM), Remote and Secure Backup, Patch Management, Remote Monitoring and Management and Infrastructure as a Service (IAAS).