A managed service provider (MSP) is a trusted technology partner dedicated to providing business support with expert resources to reduce the stress on your IT department and infrastructure.

With managed IT services, your business will save time, money, and allow your business to focus on your customers. Managed service providers are focused on delivering reliable, efficient, and effective solutions for your business.

Advanticom’s IT Managed Services

Whether you are a small business or a large enterprise, our Pittsburgh, PA headquartered company services the region with the support and proactive consulting you need. Advanticom serves as an MSP for companies that need help to streamline operations, innovate with new technologies, or drive more value overall for their business.

Service Desk

The Advanticom Service Desk is part of the managed IT services offering, allowing your organization to benefit from having highly-qualified technical staff at your disposal. Our managed services team assists clients with services such as password reset needs, network latencies, or support with servers.

Other Services include:

  • Initial assessment for best practices compliance
  • Unlimited desktop support services
  • Individual computer diagnostics
  • Troubleshooting and issue resolution
  • Managed network and server support
  • Patch management
  • Microsoft products support
  • Managed databases
  • Server operating systems 
  • Performance assessments

Highlights

  • US-based team of managed services experts accessible 24/7
  • Convenient office location right outside of Pittsburgh, PA
  • Comprehensive ticket entry and tracking system
  • Dashboards and regular reporting of information technology components
  • Staffed by only Level 2 and Level 3 engineers
  • ISO 27001: 2013 and ITIL certified team
  • Monitored SLAs provide clear expectations
  • First-call resolution rate of 98% (industry average is 70%)  
  • Escalation rate of 2% to senior engineering ensuring a superior support experience

Network Operations Center (NOC)

For your business, we also offer the Advanticom Network Operations cCenter. As part of our managed IT services, we provide your business around the clock network support and management of your infrastructure. We monitor, maintain, and protect all aspects of technology including your data center and servers. Our services support your business with the network, disaster recovery, and cybersecurity plans.

Those Services include:

  • Managed detection and response
  • Remote and secure backup
  • Remote monitoring and management of :
    • Core infrastructure
      • Servers
      • Desktops
      • Firewalls
      • Switches
      • Routers
    • Virtual infrastructure
      • Networks
      • VoIP
    • Specialized applications
    • Software subscriptions
    • Mobile devices

Highlights

  • 24/7, US-based team of managed service experts
  • Staffed by only Level 2 and Level 3 engineers
  • ISO 27001: 2013 and ITIL certified team
  • Extensive after-hours emergency response capabilities
  • Customized system alerts result in an almost immediate response from an expert
  • Streamlined alerts producing clear, efficient reporting

Why Advanticom

Advanticom is Pittsburgh’s most trusted IT Managed Services provider. Our unique service offering partners our vast experience with the commitment, responsiveness, and trust needed by a strategic partner.  Benefits of working with Advanticom include:

  • Increased productivity for your business
  • Increased efficiency for your network
  • Reduced downtime costs associated with managed services
  • Reduced network trauma and diffusion of issues or threats
  • Designated managed services business relationship manager for clear communications and effective management

FAQ

How can managed services support small business?

Managed services can fully support the day-to-day operations within your business to take away the cumbersome responsibilities of your team. This will alleviate stress on your business and provide an external resource that will constantly monitor things for you.

What does managed IT services mean?

Managed IT services is to leverage the services offered by a managed service provider. This provider becomes an extension of your IT department and works to provide regular technology support for your business.

How do you begin a consultation with a managed services provider?

Contact us here when you are ready to begin your consultation. Our process begins with a thorough discovery and assessment period to understand your complete infrastructure so we can build a custom design.

How can service providers support a large business network?

The needs of a large business can be met by an expert managed service provider. This strategic solution will improve the efficiency of your internal resources and allow your team to focus on the long-term strategy of your business. With a larger business comes more potential vulnerabilities and problems so having an enterprise partner supporting your team can save you time and money.

What are the offerings available in managed IT services?

The offerings for managed IT services can be customized for the needs, budget, and strategic goals of your business. The work can range from preventative maintenance to handling the emergency needs of businesses.

Related offerings:

  • Disaster recovery services
  • Managed data services
  • Cybersecurity services
  • Security Information and Event Management (SIEM)
  • Networking services
  • Infrastructure as a service (IaaS)